Every year, there is a budget and there is difficulty. Every year is difficult and my life as well. I am always struggling with the impasse of budgeting, either over-commit and under-perform (always) or under-commit and over-perform (seldom happen). However, when the vicious cycle starts, it will never end. Even I try the best to tell the truth, we are given another worksheet of “stretch initiatives”. Then who is to blame? The controversy of principal-agent is never resolvable. A short term compromise between the principal (the HQ) and the agent (the needy local management) is just to trigger the next complicated compromise of next year.
Another critical factor is never resolvable – motivation to the employees; to me, I am more concerned with the operators as they generate the efficiency though the management of production and mechanical engineering provide the necessary support. However, it is a nightmare to get all required headcount on board, particularly after the Chinese New Year. I never see a factory with sufficient labor force over the past 10 years. Anyway, the willingness of the factory workers to work diligently becomes the topmost important issue. There are only few successful Japanese factories and there are very few iPhone suppliers but there are million of mediocre manufacturers in mainland China building thin margin products/components.
I cannot recall who is the first celebrity scholar or entrepreneur raise the slogan something like focusing on people, people is human capital & etc. And said is always much easier than done. I am never successful neither in saying nor doing. Never a worker thought his package is fair and enough. What I need to do is to build up something new or eye catching every year. Last December, I organized one event which I am very proud of it. I hired a freelance photographer for 4 days walking around the factory area including the shop floor, warehouse, dorm, canteen and any open area, take whatever pictures he like with focus of the people and their eyes. Let the operators be the focus. But the pictures must be something touching and nothing more.
If you have a minute, view the following link. The subtitle in the pictures is Chinese as it is for the local people. Sorry about that!
The Day and Night of ECI